Terms of service

These Terms of Service govern your use of the KneeOut website and any purchases made through our online store. Throughout these Terms, “KneeOut,” “we,” “us,” and “our” refer to [KneeOut].

By visiting our website, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use our website or services.

1. About KneeOut

KneeOut operates an online store offering clothing, hoodies, zip-up hoodies, sweaters, sneakers, and related products.

Email: support@kneeout.com

2. Eligibility

By using our website, you confirm that you are legally able to enter into a binding agreement in your country or that you have permission from a parent or legal guardian.

You must provide accurate, complete, and current information when creating an account or placing an order.

3. Products and availability

We make reasonable efforts to display product descriptions, colours, photographs, sizes, and prices accurately. However, colours and details may appear differently depending on your device or screen settings.

All products are subject to availability. We may limit quantities, discontinue products, or update product information without prior notice.

4. Prices and payments

Delivery charges and any other applicable fees will be shown during checkout.

You agree to provide valid and accurate billing information. By submitting an order, you authorise us or our payment provider to charge the selected payment method for the total amount shown at checkout.

We may correct pricing or product-information errors and cancel affected orders. If payment has already been collected for a cancelled order, we will issue a refund.

5. Orders

Submitting an order does not guarantee its acceptance. An order is accepted when we send confirmation that it has been processed or dispatched.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraud or unauthorised payment

  • Violations of these Terms

  • Delivery restrictions

If we cancel a paid order, we will refund the relevant amount to the original payment method.

6. Shipping and delivery

Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated. Delays may occur because of carriers, customs procedures, severe weather, incorrect delivery information, or circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete delivery address. Additional charges resulting from incorrect information, refused delivery, or failure to collect a parcel may be charged where permitted by law.

International customers may be responsible for customs duties, import taxes, and other local charges unless stated otherwise during checkout.

7. Returns and refunds

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Nothing in these Terms or our Return and Refund Policy limits your mandatory consumer rights under applicable law.

8. Promotions and discount codes

Promotions and discount codes may be subject to separate conditions, expiry dates, product restrictions, and minimum-spend requirements.

Unless stated otherwise, discount codes cannot be combined, exchanged for cash, or applied to previous purchases. We may withdraw or amend a promotion where permitted by law.

9. Accounts and security

If you create an account, you are responsible for keeping your login details confidential and for activity conducted through your account.

Notify us immediately at support@kneeout.com if you believe your account has been accessed without permission. We may suspend or close accounts used fraudulently or in violation of these Terms.

10. Acceptable use

You must not:

  • Use the website for unlawful or fraudulent purposes

  • Attempt to access restricted areas or interfere with website security

  • Introduce viruses, malicious code, or harmful technology

  • Collect information about other users without permission

  • Copy, reproduce, or commercially exploit our content without authorisation

  • Use automated systems to scrape or overload the website

  • Impersonate another person or provide false information

We may restrict or terminate access when these rules are violated.

11. Intellectual property

Unless stated otherwise, the website and its content—including text, photographs, graphics, designs, logos, videos, and software—belong to KneeOut or its licensors and are protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes only. No content may be copied, modified, distributed, sold, or commercially exploited without written permission.

Third-party names and trademarks remain the property of their respective owners.

12. Third-party services and links

Our website may use or link to third-party services, including payment providers, delivery companies, and external websites. We are not responsible for third-party content, availability, security, or practices.

Your use of a third-party service may also be governed by that provider’s own terms and privacy policy.

13. Reviews and submitted content

If you submit a review, photograph, suggestion, or other content, you confirm that you have the right to share it and that it is accurate, lawful, and does not violate another person’s rights.

You grant KneeOut a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, and display that content for operating and promoting our business, subject to applicable law.

We may remove content that is unlawful, misleading, offensive, or otherwise inappropriate.

14. Privacy

Our collection and use of personal information are governed by our Privacy Policy. By using the website, you acknowledge that your information will be handled as described in that policy and in accordance with applicable data-protection requirements.

15. Website availability

We aim to keep our website secure and available, but we do not guarantee uninterrupted or error-free access. We may temporarily suspend, modify, or discontinue parts of the website for maintenance, security, operational, or legal reasons.

16. Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, or any mandatory consumer rights.

To the fullest extent permitted by law, KneeOut will not be responsible for indirect, incidental, or consequential losses arising from your use of the website or products.

Where liability may legally be limited, our total liability relating to a purchase will not exceed the amount paid for the product giving rise to the claim.

17. Events beyond our control

We will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, transport disruption, labour disputes, government action, customs delays, internet failures, or interruptions affecting suppliers and carriers.

18. Changes to these Terms

We may update these Terms to reflect changes to our services, business practices, or legal obligations. The revised version will be published on this page with a new “Last updated” date.

Changes will not affect orders already accepted unless required by law.

19. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

20. Governing law

These Terms are governed by the laws of [Spain]. Any disputes will be handled by the courts of [Spain], except where applicable consumer law gives you the right to bring a claim elsewhere.

21. Contact us

For questions about these Terms, contact:

KneeOut Customer Support
Email: support@kneeout.com